General Information

Lead time- Stock items will be shipped within 1 week of order if not sooner.

Shipping- We ship primarily with UPS, however also utilize FED EX and USPS 

Returns- We do not accept returns without prior authorization. We only accept returns if the item is damaged or misrepresented, and only if notified within 3 days of receipt. 

Payment- We accept most major credit cards. No items will be shipped without prior payment arrangements.

Sales Tax- A 9.0% sales tax will be added to all California shipping addresses.

Custom Orders- 
We will work closely with you on all custom work and designs. If you provide a DSX, PNG, SVG, or other ready to cut art file, it will reduce your cost. If we design the piece for you, we need a rough sketch, idea, font preference etc. to get started. We will then send you the art for approval before we cut. We require a 50% deposit at time of order, and full payment before cutting. Lead time varies depending on complexity of design and finishing. Please allow 2-4 weeks. 
We will not accept any returns on Custom Orders.